Improve Food Delivery Order Tracking UX

Redesign the order tracking experience for a food delivery app after payment is complete. Users should feel informed, reassured, and clear about what is happening at every stage from confirmation to arrival. The current experience feels noisy, inconsistent, and not very trustworthy.

Prize · Top submission reward

Challenge closed

Evaluation only · Closed

What you can win

Top submission reward

Reward: 3500

The brief

Your submission must include: 1) breakdown of the post-order journey, 2) pain points in the current tracking experience, 3) redesigned tracking flow, 4) key screens or states including delays or issues, and 5) a short rationale for how the new UX improves clarity and confidence.

Deliverables

Your submission must include: breakdown of the post-order journey, 2) pain points in the current tracking experience, 3) redesigned tracking flow, 4) key screens or states including delays or issues, and 5) a short rationale for how the new UX improves clarity and confidence.

Evaluation criteria

We will evaluate service-state communication, handling of uncertainty or delays, usefulness of the information shown, UX consistency across states, and the quality of the final design presentation.